Sun International is hiring Call Centre Agents for SunBet in Sandton, Gauteng. The company has 8 permanent positions available for customer-focused candidates who can provide professional support to online sports betting customers.
The Call Centre Agent will serve as one of the first points of contact for SunBet customers. The role involves answering inbound calls, resolving betting, account and technical queries, assisting customers with online sports betting services and promoting responsible gaming.
The vacancy carries Job Reference SI-712 and is classified within the gaming industry.
SunBet Call Centre Agent Vacancy Details
| Job Details | Information |
|---|---|
| Employer | Sun International |
| Position | Call Centre Agent: SunBet |
| Job Reference | SI-712 |
| Industry | Gaming |
| Location | Sandton, Gauteng |
| Job Type | Permanent |
| Positions Available | 8 |
| Qualification | Grade 12 |
| Additional Qualification | 2/3-year Diploma in a related field |
| Experience | 1–2 years in a call centre environment |
| Closing Date | Not specified in the supplied vacancy |
| Salary | Not specified |
About the SunBet Call Centre Agent Role
The SunBet Call Centre Agent will provide customer support to online sports betting customers.
As the first point of contact for the SunBet business, the successful candidate will be expected to handle inbound calls professionally and efficiently while helping customers resolve their questions and problems.
The position combines customer service, call centre operations, sports betting knowledge, technical support and responsible gaming.
Agents will need to understand customer needs, ask appropriate questions, gather information and provide accurate assistance while following company procedures and standards.
Key Responsibilities
The primary responsibility of the Call Centre Agent is to provide a seamless customer experience.
The role involves:
- Answering inbound customer calls.
- Providing professional customer service.
- Supporting the onboarding of online sports betting customers.
- Resolving betting-related queries.
- Assisting with customer account queries.
- Resolving technical queries.
- Supporting customers with SunBet products and services.
- Promoting responsible gaming.
- Following company policies and procedures.
- Handling customer conflicts professionally.
- Responding to customer queries with urgency.
- Maintaining quality standards.
- Building positive relationships with customers.
- Providing accurate information about gaming products.
- Supporting customers in line with company standards.
Because the position deals directly with customers, communication and listening skills are particularly important.
Behavioural Competencies
Sun International is looking for candidates who can demonstrate a range of customer service and workplace behaviours.
Problem Solving
Call Centre Agents must be able to understand customer problems and identify appropriate solutions.
This can involve gathering information, asking relevant questions and determining the best way to assist the customer.
Customer Experience
The successful candidate should be focused on creating positive customer experiences during every interaction.
This includes remaining professional, helpful and courteous when dealing with customers.
Energy and Enthusiasm
The role requires employees who can work with energy and enthusiasm while handling customer interactions.
Call centre environments can involve a high volume of customer queries, making a positive and focused approach important.
Conflict Handling
Agents may sometimes deal with frustrated or dissatisfied customers.
Conflict-handling skills can help the employee manage difficult conversations professionally while working towards a suitable resolution.
Responding With Urgency
Customers may require immediate assistance with account, betting or technical queries.
The Call Centre Agent should therefore respond promptly while maintaining accuracy and quality.
Following Procedures
Agents must follow company standards, policies and procedures when dealing with customers and resolving queries.
Technical Skills and Knowledge
In addition to behavioural competencies, Sun International lists several technical and proficiency requirements.
Candidates should have knowledge or proficiency in:
- Product and gaming pricing structures.
- Sports betting.
- Alternative gaming products.
- Microsoft Office.
- Opera suite.
- Selling skills.
- Listening skills.
- Telephone skills.
Knowledge of sports betting and gaming products can be particularly useful because the role involves supporting online betting customers.
SunBet Call Centre Agent Requirements
Applicants should carefully review the qualification and experience requirements before applying.
Qualification
The minimum qualification listed is:
- Grade 12.
A 2- or 3-year Diploma in a related field is also listed.
Applicants with relevant post-school qualifications may therefore strengthen their applications by clearly listing their diploma and relevant subjects or areas of study on their CV.
Work Experience
Candidates must have:
- 1–2 years’ experience in a call centre environment.
Previous call centre experience is therefore an important requirement for this vacancy.
Candidates should clearly explain their previous customer service or call centre responsibilities on their CV.
Customer Service and Call Centre Career Opportunities
Working as a Call Centre Agent can provide experience that is useful across several customer-facing and business support careers.
Depending on experience, performance and further training, call centre professionals can develop careers in areas such as:
- Customer service.
- Contact centre operations.
- Customer relationship management.
- Sales.
- Technical support.
- Account management.
- Customer retention.
- Complaints management.
- Team supervision.
- Contact centre management.
- Client services.
- Operations.
Experience in the gaming and sports betting environment can also provide industry-specific knowledge in customer support, online platforms and responsible gaming.
Salary and Benefits
The vacancy information supplied does not provide a specific salary figure or detailed employee benefits.
| Salary and Benefits | Details |
|---|---|
| Salary | Not specified |
| Medical Aid | Not specified |
| Pension/Retirement Fund | Not specified |
| Life Insurance | Not specified |
| Disability Cover | Not specified |
| Employee Wellness | Not specified |
| Bonuses | Not specified |
| Paid Leave | Not specified |
| Training Opportunities | Not specified |
Candidates should refer to the official employment documentation for the full remuneration and benefits package.
How to Prepare Your CV for a SunBet Call Centre Job
A targeted CV can help demonstrate that you meet the requirements of the position.
Applicants should clearly highlight:
- Grade 12 qualification.
- Relevant 2- or 3-year diploma, if applicable.
- 1–2 years of call centre experience.
- Customer service experience.
- Inbound call handling.
- Telephone communication skills.
- Problem-solving experience.
- Conflict-resolution skills.
- Account query handling.
- Technical support experience, if applicable.
- Microsoft Office skills.
- Opera suite experience, if applicable.
- Sports betting or gaming knowledge, if applicable.
- Sales experience.
- Customer relationship skills.
Where possible, applicants should include measurable examples of their previous work, such as customer service targets, call volumes or quality-related responsibilities.
Responsible Gaming
Responsible gaming is specifically included in the description of the SunBet Call Centre Agent role.
Employees are expected to support responsible gaming while assisting customers.
This means the role is not limited to answering questions or resolving technical problems. Agents must also operate within the company’s responsible gaming standards and applicable procedures.
POPIA and Background Checks
Sun International states that reference checks will be completed as part of the recruitment process.
The company also notes that applicants’ personal information will be processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and its applicable privacy statement.
Applicants should therefore ensure that the information provided in their applications is accurate and that their references are appropriate and contactable.
Employment Equity
Sun International states that it is committed to employment equity and encourages applications from suitably qualified candidates.
Only shortlisted candidates will be contacted during the recruitment process.
The vacancy also states that candidates who have not been contacted within the stated period after the closing date should consider their applications unsuccessful.
Frequently Asked Questions
How many SunBet Call Centre Agent positions are available?
There are 8 positions available.
Where is the position located?
The position is based in Sandton.
Is this a permanent job?
Yes. The vacancy is advertised as a permanent position.
What qualification is required?
Candidates need Grade 12. A 2- or 3-year diploma in a related field is also listed.
How much call centre experience is required?
Applicants need 1–2 years of experience in a call centre environment.
What industry is the position in?
The position is within the gaming industry and supports SunBet’s online sports betting customers.
What technical skills are required?
The vacancy lists knowledge of product and gaming pricing structures, sports betting and alternative gaming products, Microsoft Office, Opera suite, selling, listening and telephone skills.
What is the salary?
The supplied vacancy does not specify a salary. It is therefore best to refer to the official vacancy or employment offer for remuneration details.
When does the vacancy close?
A specific closing date was not included in the vacancy information provided.
Apply for the SunBet Call Centre Agent Position
The SunBet Call Centre Agent vacancy provides an opportunity for experienced call centre professionals to join Sun International in a permanent customer service role in Sandton.
The position is particularly relevant to candidates who have Grade 12, 1–2 years of call centre experience and strong customer service, communication and problem-solving skills.
Applicants should tailor their CVs to highlight their call centre experience, customer service abilities, technical skills and any previous exposure to sports betting or gaming products.
Candidates should also review the official vacancy for the application process and confirm any closing date before submitting their applications.
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