FlySafair is inviting applications for seven permanent Contact Centre Agent positions in Johannesburg. The opportunity is aimed at candidates with Grade 12 and at least one year of recent call centre experience.
The successful candidates will join FlySafair’s Contact Centre team and assist customers with bookings, complaints, cancellations, delays, lost property, system-related issues and other enquiries.
The position offers an opportunity for experienced call centre professionals to build their careers within the aviation and airline customer service sector.
Applications close on 25 September 2026.
FlySafair Contact Centre Agent Vacancy Details
| Job Details | Information |
|---|---|
| Company | FlySafair |
| Position | Contact Centre Agent |
| Job Reference | C02_0052 |
| Industry | Aviation |
| Location | Johannesburg (JHB) |
| Employment Type | Permanent |
| Positions Available | 7 |
| Qualification | Grade 12 or equivalent |
| Experience | At least 1 year recent call centre experience |
| Closing Date | 25 September 2026 |
| Salary | Not specified |
The successful candidates will report to the Contact Centre Team Leader.
About the FlySafair Contact Centre Agent Role
The Contact Centre Agent will serve as one of the first points of contact between FlySafair and its customers.
The role involves handling a wide range of customer enquiries while providing professional, helpful and efficient service. Agents will need to investigate customer concerns, identify appropriate solutions and escalate complex matters when necessary.
Because the contact centre may handle a high volume of enquiries, applicants should be comfortable working in a fast-paced environment and following established procedures.
The position also includes opportunities to identify suitable FlySafair products that may meet customer needs.
Contact Centre Agent Responsibilities
The successful candidates will be responsible for a variety of customer service and administrative duties.
Key responsibilities include:
- Handling and resolving customer complaints, requests and queries.
- Assisting customers with bookings.
- Assisting with delay-related enquiries.
- Handling cancellation-related queries.
- Assisting customers with lost property enquiries.
- Resolving system-related issues.
- Following approved scripts, instructions and guidelines.
- Handling high-volume customer enquiries.
- Processing customer forms, orders and applications.
- Providing information about FlySafair products and services.
- Explaining processes to customers.
- Guiding customers through the appropriate procedures.
- Following up with customers to ensure issues have been resolved.
- Identifying customer needs.
- Researching customer issues.
- Providing appropriate solutions or alternatives.
- Escalating complex or problematic queries to the appropriate level.
- Recording customer comments, enquiries, complaints and actions taken.
- Updating existing customer information.
- Communicating with customers through approved channels.
- Providing professional and helpful customer service.
- Working to exceed customer expectations.
- Identifying appropriate opportunities to upsell FlySafair products.
- Protecting customer confidentiality.
- Keeping up to date with FlySafair products and services.
- Identifying opportunities to improve the customer experience.
FlySafair Contact Centre Agent Requirements
Applicants should carefully check that they meet the essential requirements before applying.
Grade 12
A Grade 12 certificate or equivalent qualification is essential for the position.
Candidates should clearly include their Grade 12 qualification on their CV.
Recent Call Centre Experience
Applicants must have at least one year of call centre experience gained within the last three years.
The experience must have been obtained within a medium-sized organisation.
This is listed as an essential requirement, so candidates should ensure that their previous experience meets the specific criteria before submitting an application.
Additional Requirements
Candidates must also:
- Have no criminal record.
- Have no credit record.
- Be willing to work shifts.
- Be available to work weekends.
- Be available to work public holidays.
- Be flexible regarding working hours.
- Be willing to work longer than normal office hours when required.
The flexibility requirements are important because airline customer service operations can require coverage outside traditional office hours.
Personal Attributes
FlySafair is looking for candidates who can demonstrate strong customer-service and workplace qualities.
These include:
- Patience.
- Assertiveness.
- Trustworthiness.
- Professionalism.
- Reliability.
- Strong customer-service orientation.
- Teamwork.
- Goal orientation.
- Adaptability.
- Flexibility.
- Excellent timekeeping.
Applicants should demonstrate these qualities through their previous work experience rather than simply listing them on their CV.
For example, candidates can highlight situations where they resolved customer complaints, handled high enquiry volumes, worked toward service targets or supported customers with complex issues.
Customer Service Skills
Strong communication and problem-solving skills are particularly relevant to this vacancy.
Contact Centre Agents must listen carefully to customers, understand their needs and provide appropriate assistance.
They may also need to deal with customers who are frustrated because of delays, cancellations or other travel-related problems. Remaining professional while resolving these issues is therefore an important part of the position.
Aviation Customer Service Career Opportunities
Working as a Contact Centre Agent at an airline can provide valuable experience in both customer service and the aviation industry.
Depending on experience, performance and future opportunities, contact centre professionals may develop careers in areas such as:
- Airline customer service.
- Contact centre operations.
- Customer relationship management.
- Reservations.
- Travel and tourism.
- Passenger services.
- Airport operations.
- Customer experience.
- Sales.
- Complaints management.
- Contact centre supervision.
- Contact centre management.
The role can therefore provide exposure to the wider airline and aviation industry while developing transferable customer service skills.
Salary and Benefits
The vacancy information supplied does not specify a salary or detailed employee benefits.
| Salary and Benefits | Details |
|---|---|
| Salary | Not specified |
| Medical Aid | Not specified |
| Pension/Retirement Fund | Not specified |
| Life Insurance | Not specified |
| Disability Cover | Not specified |
| Employee Wellness | Not specified |
| Bonuses | Not specified |
| Paid Leave | Not specified |
| Training Opportunities | Not specified |
Candidates should refer to the official vacancy and employment documentation for the complete remuneration and benefits package.
How to Prepare Your CV
Applicants should tailor their CV specifically for the FlySafair Contact Centre Agent position.
Make sure your CV clearly highlights:
- Grade 12 or equivalent qualification.
- At least one year of qualifying call centre experience.
- The dates of your previous call centre employment.
- Customer service experience.
- Complaint resolution.
- Telephone customer service.
- Booking or reservation experience, if applicable.
- Problem-solving.
- Customer information management.
- Administrative experience.
- Communication skills.
- Ability to work with high enquiry volumes.
- Experience working toward customer service targets.
- Ability to work shifts and weekends.
Because FlySafair specifically requires recent experience, candidates should clearly show the dates of their previous call centre employment.
Important Application Information
FlySafair states that email applications will not be accepted.
Applicants should therefore use the designated recruitment process for the vacancy rather than sending their CV directly by email.
The airline also states that preference will be given to members of under-represented designated groups.
FlySafair reserves the right not to proceed with the vacancy and to make appointments according to its operational requirements.
Candidates who do not receive feedback within two weeks after the closing date should consider their applications unsuccessful.
How to Apply for the FlySafair Contact Centre Agent Job
Interested candidates should apply through the designated FlySafair recruitment process before the closing date.
Job Reference: C02_0052
Location: Johannesburg
Positions: 7
Employment Type: Permanent
Closing Date: 25 September 2026
Before applying, candidates should ensure that they meet the Grade 12 and recent call centre experience requirements.
The application process specified for the vacancy should be followed carefully, as FlySafair states that applications submitted by email will not be accepted.
Before You Apply
Before submitting your application, make sure you:
- Have a Grade 12 certificate or equivalent.
- Have at least one year of call centre experience gained within the last three years.
- Meet the stated employment and background requirements.
- Are willing to work shifts.
- Are available for weekends and public holidays.
- Can work flexible hours when required.
- Have an updated CV showing your relevant call centre experience.
- Clearly indicate your previous employment dates.
- Apply through the designated recruitment process.
- Submit your application before 25 September 2026.
Frequently Asked Questions
How many Contact Centre Agent positions are available?
FlySafair is recruiting for seven permanent Contact Centre Agent positions.
Where are the jobs based?
The positions are based in Johannesburg (JHB).
What qualification is required?
Applicants need Grade 12 or an equivalent qualification.
How much call centre experience is required?
Candidates need at least one year of call centre experience gained within the last three years in a medium-sized organisation.
Is the position permanent?
Yes. The vacancy is advertised as a permanent position.
Do Contact Centre Agents work weekends?
Yes. Applicants must be willing to work shifts, weekends and public holidays.
Can I apply by email?
No. FlySafair states that email applications will not be accepted.
What is the closing date?
The closing date is 25 September 2026.
What happens if I do not receive feedback?
FlySafair states that candidates who do not receive feedback within two weeks after the closing date should consider their applications unsuccessful.
Apply Before 25 September 2026
The FlySafair Contact Centre Agent vacancy offers seven permanent positions in Johannesburg for candidates with Grade 12 and at least one year of recent call centre experience.
The successful candidates will assist airline customers with bookings, complaints, cancellations, delays, lost property and other enquiries while delivering professional customer service.
If you meet the requirements, update your CV to clearly demonstrate your recent call centre experience, customer service skills and ability to work flexible shifts.
Submit your application through the designated recruitment process before 25 September 2026 and ensure that you follow FlySafair’s instruction that email applications will not be accepted.
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