Clover is inviting applications from unemployed South African Matriculants for 10 Learner: CSC positions at its Customer Service Centre in Roodepoort, Gauteng. The opportunities form part of Clover’s Call Centre Vacation Work Programme, which will run from December 2026 to January 2027.
This temporary workplace experience programme is designed to introduce young people to customer service, call centre operations, customer order processing, communication and problem-solving.
Successful candidates will gain practical experience handling customer enquiries, resolving complaints, capturing orders and supporting customer service operations.
Applicants must have completed Grade 12 between 2021 and 2025, achieved a minimum average of 55% in English and Mathematics or Mathematical Literacy, and possess advanced computer literacy skills.
Candidates must also be currently unemployed and must not have previously participated in a learnership programme.
The programme is advertised under Reference Number CLO261028-2, and applications close on 5 November 2026.
Clover Call Centre Vacation Work Programme 2026: Vacancy Overview
| Programme Information | Details |
|---|---|
| Company | Clover |
| Position | Learner: CSC |
| Reference Number | CLO261028-2 |
| Programme | Call Centre Vacation Work Programme |
| Department | Customer Service Centre |
| Number of Positions | 10 |
| Job Category | Customer Service |
| Job Type | Temporary |
| Location | Roodepoort, Gauteng |
| Minimum Qualification | Grade 12 / NQF Level 4 |
| Matric Completion Years | 2021–2025 |
| Minimum Academic Requirement | 55% average in English and Mathematics or Mathematical Literacy |
| Computer Literacy | Advanced |
| Employment Status | Currently unemployed |
| Previous Learnership Participation | Not permitted |
| Programme Period | December 2026 – January 2027 |
| Stipend / Remuneration | Not specified |
| Closing Date | 5 November 2026 |
About Clover South Africa
Clover is a well-established South African company operating in the food and beverage industry.
The company is known for its dairy and other consumer products distributed through retail and other commercial channels.
Behind its products and distribution operations are several business functions, including administration, sales, logistics and customer service.
The Customer Service Centre plays an important role in supporting communication between the company, customers and relevant business stakeholders.
Through its Call Centre Vacation Work Programme, Clover is offering eligible unemployed Matriculants an opportunity to experience a professional customer service environment.
The programme provides exposure to customer interaction, order processing and operational teamwork.
What Is the Clover Call Centre Vacation Work Programme?
The Clover Call Centre Vacation Work Programme is a temporary workplace experience opportunity designed to introduce eligible candidates to customer service operations.
The programme will run from December 2026 to January 2027.
Successful applicants will work at Clover’s Customer Service Centre offices in Roodepoort.
Participants will gain practical exposure to:
- Inbound customer communication.
- Outbound customer communication.
- Customer enquiry handling.
- Complaint resolution.
- Customer order capturing.
- Order confirmation.
- Product information.
- Sales support.
- Team collaboration.
- Professional workplace communication.
The programme is intended to help participants develop communication, interpersonal and problem-solving skills that may support future career opportunities.
Although the advertised position is titled Learner: CSC, the vacancy summary describes a vacation work programme. It does not confirm that participants will obtain a registered qualification.
How Many Clover Learner Positions Are Available?
Clover has advertised 10 Learner: CSC positions.
All 10 positions are based in Roodepoort, Gauteng, within the Customer Service Centre.
The advertised job type is temporary.
The programme period is December 2026 to January 2027.
Minimum Requirements for Clover Learner: CSC Vacancies
Applicants must meet the following requirements:
- Have Grade 12 or an equivalent NQF Level 4 qualification.
- Have completed Matric within the advertised period of 2021 to 2025.
- Have achieved a minimum average of 55% for English and Mathematics or Mathematical Literacy, as stated in the advertisement.
- Possess advanced computer literacy.
- Be currently unemployed.
- Have never participated in a learnership programme before.
Applicants should carefully review these requirements before submitting an application.
Which Matric Years Qualify?
The advertisement specifically identifies the following Matric completion years:
| Matric Completion Year | Advertised Eligibility |
|---|---|
| 2021 | Eligible year |
| 2022 | Eligible year |
| 2023 | Eligible year |
| 2024 | Eligible year |
| 2025 | Eligible year |
| 2026 | Not included in the stated range |
| Before 2021 | Not included in the stated range |
Applicants must still satisfy all other requirements.
What Marks Are Required?
Clover requires a minimum average of 55% for English and Mathematics or Mathematical Literacy.
Candidates should check their Matric results carefully before applying.
The advertisement does not explain whether the 55% average is calculated across the two subjects or whether each subject must meet that threshold individually. Applicants should confirm this detail through the official recruitment process.
Is Previous Work Experience Required?
The supplied advertisement does not specify a minimum period of previous employment.
The programme is designed to provide practical workplace experience to unemployed candidates.
However, applicants must possess the required educational qualifications and advanced computer literacy.
They must also meet the condition relating to previous learnership participation.
Can You Apply If You Previously Completed a Learnership?
No.
The advertisement specifically states that applicants must not have participated in a learnership programme before.
Candidates should answer questions about previous learnership participation accurately.
Clover Learner: CSC Duties and Responsibilities
Successful candidates will perform customer service and administrative duties under the Customer Service Centre.
1. Provide Excellent Customer Service
Participants will be expected to deliver a high level of customer service.
They must communicate professionally and assist customers according to the company’s procedures.
2. Handle Inbound Customer Interactions
Learners will assist with incoming customer interactions.
This may involve responding to customer enquiries and directing issues to the appropriate stakeholders.
3. Handle Outbound Customer Interactions
The position also includes outbound customer communication.
Participants must follow the relevant procedures when contacting customers.
4. Resolve Customer Queries and Complaints
Learners will assist with resolving customer queries and complaints through the appropriate stakeholders.
This requires effective communication and problem-solving.
5. Capture Customer Orders
Successful candidates will be responsible for accurately capturing customer orders.
Orders must be processed on time according to the daily call list.
6. Confirm Customer Orders
Learners must confirm customer orders according to standard operating procedures.
Accuracy is important to support customer service and order processing.
7. Communicate Account Hold Information
The position includes informing customers when their accounts are on hold, according to applicable procedures.
8. Report Order-Related Problems
Learners must inform relevant stakeholders about issues affecting customer orders.
9. Promote Clover Products
Participants will assist with selling Clover and principal products according to customer ranging.
10. Offer Additional Products
The role includes introducing customers to new or additional products.
Learners may explain product features and special offers.
11. Support Team Performance
Participants must work cooperatively with colleagues to achieve team objectives.
12. Attend Team Meetings
Learners will participate in team meetings and contribute to shared activities.
13. Support Team Values
Employees must demonstrate cooperation, responsibility and commitment to team performance.
14. Maintain Visual Management Information
The advertisement states that learners will take responsibility for the visual management of information.
The exact activities associated with this responsibility will depend on the Customer Service Centre’s procedures.
Skills and Competencies Required
| Skill or Competency | Why It Matters |
|---|---|
| Customer Service | Supports positive customer interactions |
| Communication | Helps resolve enquiries and explain information |
| Computer Literacy | Supports customer order processing |
| Numerical Skills | Helps with accurate order-related activities |
| Problem-Solving | Supports complaint and query resolution |
| Teamwork | Helps the team achieve shared objectives |
| Attention to Detail | Supports accurate customer orders |
| Professionalism | Maintains customer service standards |
| Initiative | Encourages proactive work |
| Honesty | Supports trust and consistency |
| Time Management | Helps complete daily call lists |
| Motivation | Supports continuous learning |
Personal Attributes Clover Is Looking For
Proactive and Action-Oriented
Candidates should take initiative and demonstrate a willingness to complete assigned responsibilities.
Honesty and Consistency
The company expects learners to act honestly and maintain consistent professional behaviour.
High Standards
Participants must maintain quality in their work and customer interactions.
Interpersonal Effectiveness
Successful candidates should communicate effectively and maintain positive relationships.
Commitment and Motivation
The programme requires individuals who are willing to learn and contribute.
Collaboration
Learners must work with colleagues to achieve shared objectives.
Customer Orientation
Candidates should demonstrate a genuine commitment to helping customers.
Effective Communication
Clear verbal and written communication is important in a call centre environment.
Numerical Ability
Participants must be able to apply numerical principles to relevant tasks.
Why Advanced Computer Literacy Matters
The programme involves customer service administration and order capturing.
Advanced computer literacy is therefore an important requirement.
Applicants should be comfortable working with computers and learning business systems.
Relevant abilities may include:
- Accurate data entry.
- Typing.
- Using spreadsheets.
- Working with electronic documents.
- Email communication.
- Navigating computer applications.
- Maintaining accurate digital records.
These are examples of relevant computer skills rather than a confirmed list of Clover’s software requirements.
What Will Participants Learn?
During the vacation work period, learners may develop practical skills in:
- Customer communication.
- Call centre etiquette.
- Customer order processing.
- Complaint handling.
- Sales support.
- Professional communication.
- Teamwork.
- Administrative accuracy.
- Problem-solving.
- Time management.
- Workplace professionalism.
The exact training and learning activities will depend on Clover’s operational requirements.
Clover Learner Salary and Stipend
The supplied advertisement does not disclose the stipend or salary payable to participants.
It also does not specify additional employee benefits.
| Remuneration and Benefits | Details |
|---|---|
| Salary / Stipend | Not specified |
| Programme Period | December 2026 – January 2027 |
| Job Type | Temporary |
| Practical Workplace Experience | Included |
| Customer Service Exposure | Included |
| Transport Allowance | Not specified |
| Accommodation | Not specified |
| Medical Aid | Not specified |
| Permanent Employment | Not guaranteed |
Applicants should confirm remuneration and employment conditions through the official recruitment process.
Why Consider the Clover Call Centre Vacation Work Programme?
1. Practical Customer Service Experience
Participants will gain exposure to customer interaction and query resolution.
2. Professional Workplace Environment
The programme takes place at Clover’s Customer Service Centre.
3. Order Processing Experience
Learners will gain exposure to capturing and confirming customer orders.
4. Communication Skills Development
The position provides opportunities to develop verbal and written communication skills.
5. Teamwork Experience
Participants will work with colleagues to achieve shared objectives.
6. Exposure to Sales Support
Learners will assist with promoting products and communicating offers to customers.
7. Career Preparation
The experience may help participants prepare for future entry-level employment opportunities.
Potential Career Opportunities After the Programme
Customer service experience may support future applications for roles such as:
- Call Centre Agent.
- Customer Service Consultant.
- Customer Support Representative.
- Contact Centre Agent.
- Customer Order Administrator.
- Sales Support Assistant.
- Customer Service Administrator.
- Order Processing Clerk.
- Client Services Assistant.
These are potential career pathways and not guaranteed positions after completing the programme.
How to Prepare Your CV for Clover Learner Vacancies
Applicants should prepare a professional CV that clearly highlights their education and computer skills.
Include:
- Full name and contact details.
- Residential area.
- Grade 12 qualification.
- Year Matric was completed.
- English results.
- Mathematics or Mathematical Literacy results.
- Computer literacy skills.
- Communication abilities.
- Teamwork experience.
- Customer service experience, if any.
- References, where appropriate.
Candidates should ensure that their educational information accurately reflects the advertised requirements.
Documents to Prepare
Applicants may wish to prepare:
- Updated CV.
- South African identification document.
- Grade 12 certificate.
- Matric statement of results.
- Relevant computer training certificates, if available.
The supplied advertisement does not provide a complete compulsory document checklist.
Applicants should follow the instructions displayed on the official recruitment platform.
How to Prepare for a Clover Call Centre Interview
Why Do You Want to Join Clover?
Applicants should explain their interest in customer service and gaining practical workplace experience.
What Does Good Customer Service Mean to You?
Candidates should demonstrate an understanding of listening to customers and providing helpful responses.
How Would You Handle an Angry Customer?
A suitable response should focus on professionalism, listening and following complaint resolution procedures.
Are You Comfortable Working With Computers?
Applicants should describe their actual computer skills and experience.
How Would You Ensure Customer Orders Are Accurate?
Candidates should explain the importance of checking information and following procedures.
Can You Work in a Team?
Applicants should provide examples of collaboration and communication.
How Would You Handle Several Tasks at Once?
A suitable response should demonstrate organisation and time management.
These are suggested interview preparation questions, not confirmed Clover interview questions.
How to Apply for Clover Call Centre Vacation Work Programme 2026
Interested candidates should search for the advertised position through Clover’s official recruitment channels.
Job Title: Learner: CSC
Reference Number: CLO261028-2
Location: Roodepoort, Gauteng
Closing Date: 5 November 2026
Follow these steps:
- Visit Clover’s official website or careers recruitment platform.
- Search for Learner: CSC.
- Use Reference Number CLO261028-2.
- Confirm the vacancy details and application instructions.
- Prepare an updated CV.
- Check that your Matric year falls between 2021 and 2025.
- Confirm that you meet the academic requirements.
- Complete the online application form.
- Upload the documents requested.
- Submit your application before 5 November 2026.
Clover Website: https://www.clover.co.za/
The supplied advertisement does not include a direct application URL. Applicants should use Clover’s official recruitment channels to locate the vacancy rather than treating the company homepage as the application form.
Important Application Information
Company: Clover
Position: Learner: CSC
Reference Number: CLO261028-2
Department: Customer Service Centre
Number of Positions: 10
Location: Roodepoort, Gauteng
Job Type: Temporary
Programme Period: December 2026 – January 2027
Minimum Qualification: Grade 12 / NQF Level 4
Matric Completion Years: 2021–2025
Minimum Marks: 55% average for English and Mathematics or Mathematical Literacy
Computer Literacy: Advanced
Employment Status: Unemployed
Previous Learnership Participation: Not allowed
Closing Date: 5 November 2026
Frequently Asked Questions
Is Clover offering a vacation work programme in 2026?
Yes. The supplied advertisement lists a Call Centre Vacation Work Programme at Clover’s Customer Service Centre.
How many positions are available?
There are 10 Learner: CSC positions.
Where is the programme located?
Roodepoort, Gauteng.
What is the reference number?
CLO261028-2.
What qualification is required?
Grade 12 or an equivalent NQF Level 4 qualification, subject to the advertised Matric completion-year requirement.
Which Matric years qualify?
2021, 2022, 2023, 2024 and 2025.
What academic marks are required?
A minimum average of 55% for English and Mathematics or Mathematical Literacy, as stated in the advertisement.
Is computer literacy compulsory?
Yes. Advanced computer literacy is required.
Must applicants be unemployed?
Yes.
Can previous learnership participants apply?
No. The advertisement excludes applicants who have previously participated in a learnership programme.
Is previous work experience required?
No compulsory period of previous work experience is specified.
When does the programme start?
December 2026.
When does the programme end?
January 2027.
Is the programme permanent?
No. The advertised job type is temporary.
What is the stipend?
The stipend amount is not specified.
What is the closing date?
5 November 2026.
Apply for Clover Learner: CSC Vacancies Before 5 November 2026
The Clover Call Centre Vacation Work Programme 2026 offers 10 temporary workplace experience opportunities for eligible unemployed Matriculants.
Successful candidates will work at Clover’s Customer Service Centre in Roodepoort from December 2026 to January 2027.
The programme provides exposure to customer service, call centre operations, order processing, customer query resolution and sales support.
Applicants must have completed Matric between 2021 and 2025, meet the advertised academic requirements and possess advanced computer literacy.
Candidates must also be unemployed and must not have previously participated in a learnership programme.
Company: Clover
Position: Learner: CSC
Reference Number: CLO261028-2
Number of Posts: 10
Location: Roodepoort, Gauteng
Department: Customer Service Centre
Job Type: Temporary
Programme Period: December 2026 – January 2027
Minimum Qualification: Grade 12 / NQF Level 4
Matric Years: 2021–2025
Academic Requirement: 55% average in English and Mathematics or Mathematical Literacy
Computer Literacy: Advanced
Stipend: Not specified
Closing Date: 5 November 2026
Interested candidates should locate the vacancy through Clover’s official recruitment channels and submit their applications before the closing date.