A permanent Protection Services Reaction Officer vacancy is available in the North West for suitably qualified security professionals with experience in security operations, control room management, CCTV monitoring and incident response. The position offers an opportunity to work in a skilled protection services role focused on protecting people, property, assets and product movements.
The vacancy carries reference number PSR010LMO and is advertised as a permanent position with a market-related salary. Applications close on 28 September 2026.
Protection Services Reaction Officer Job Details
| Job Details | Information |
|---|---|
| Position | Protection Services Reaction Officer |
| Reference Number | PSR010LMO |
| Location | North West |
| Job Type | Permanent |
| Work Level | Skilled |
| Salary | Market Related |
| EE Position | Yes |
| Closing Date | 28 September 2026 |
| Minimum Qualification | Grade 12 / NQF Level 4 |
| Security Qualification | PSIRA Grade A |
| Experience | Minimum 5 years in the security industry |
About the Protection Services Reaction Officer Role
The Protection Services Reaction Officer is responsible for managing and monitoring site protection operations when the Protection Services Reaction Supervisor is not present.
The position plays an important role in security operations involving TM Process Operations and Product Movement. The successful candidate will help protect company property, assets and people while ensuring that security procedures and operational requirements are followed.
The role also involves responding to security incidents, monitoring product movement, managing access control, reviewing CCTV footage and supporting intelligence-driven security operations.
Because this is a skilled-level position, applicants should have substantial experience in the security industry and be comfortable taking responsibility for security operations in the absence of a supervisor.
Key Responsibilities
The Protection Services Reaction Officer will perform a range of operational, administrative and security-related responsibilities.
Key duties include:
- Providing specialised operational support during intelligence-driven operations.
- Stabilising serious crime incidents.
- Assisting with public violence situations.
- Supporting Public Order Policing events.
- Directing and monitoring crime operations and projects.
- Combating serious and violent crimes.
- Managing the smooth day-to-day running of the relevant security unit.
- Ensuring that checks and balances are in place for product movement.
- Monitoring products while in transit and through to their final destination.
- Ensuring compliance with the Voluntary Principles on Security and Human Rights.
- Maintaining good housekeeping at security posts.
- Ensuring compliance with company security objectives.
- Enforcing access control procedures.
- Physically responding to security-related incidents.
- Protecting classified, proprietary and sensitive information.
- Reviewing CCTV footage and conducting investigations as directed by Protection Services Management.
- Performing general administrative duties and other tasks assigned by management.
Drone Operations and Responsibilities
An important part of this Protection Services Reaction Officer position involves drone operations.
The successful candidate will be required to perform duties as a Drone Operator according to TM ROC and South African aviation requirements.
Responsibilities include:
- Operating drones in accordance with applicable requirements.
- Recording drone operations.
- Sending email reports to the Operations Lead.
- Safekeeping drone equipment.
- Maintaining drone equipment.
- Preparing and servicing drone equipment every two weeks.
- Completing the scheduled Sunday drone equipment preparation and servicing session from 12:00 to 15:00.
Applicants interested in security technology and surveillance operations may therefore find the drone-related responsibilities particularly relevant to their career development.
Control Room and CCTV Monitoring
The position requires experience in managing a control room and CCTV monitoring.
This means candidates should be comfortable monitoring security systems, reviewing CCTV footage and supporting investigations when incidents occur.
CCTV information can form an important part of security investigations, particularly when reviewing incidents involving people, property, access control or product movement.
The successful candidate may also be required to conduct CCTV reviews and investigations according to instructions from Protection Services Management.
After-Hours Security and Safety Incidents
The Protection Services Reaction Officer must be prepared to respond to after-hours security and safety incidents with permission from the Operations Lead.
Following an incident response, the officer is required to provide an immediate telephone and email report to the Operations Lead.
This makes communication, accurate reporting and the ability to respond appropriately under pressure important aspects of the position.
Life-Saving Behaviours and Safety
Safety is a major component of the role.
Employees are expected to understand and commit to Life-Saving Behaviours and Fatal Hazard Protocols. They must comply with applicable safe work procedures and requirements.
The successful candidate will also be expected to:
- Ask questions and seek clarification when necessary.
- Challenge behaviour that does not comply with Life-Saving Behaviours.
- Report unsafe situations.
- Take immediate action where appropriate by removing, tagging or taping out unsafe areas.
- Support effective reporting systems that allow employees to raise safety concerns.
These responsibilities show that the role involves more than traditional security duties. The officer must actively contribute to a safe working environment.
Protection Services Reaction Officer Requirements
Applicants must meet the minimum qualifications and experience requirements before applying.
Minimum Qualifications
The vacancy requires:
- Grade 12 or NQF Level 4.
- PSIRA Grade A Certificate.
- Firearm Competency Certificate.
- SAPS background is advantageous.
A PSIRA Grade A qualification is therefore an important requirement for candidates interested in this position.
Experience Requirements
Applicants must have:
- At least five years of experience in the security industry.
- Experience managing a control room.
- Experience with CCTV monitoring.
- Computer literacy.
- A valid driver’s licence.
The vacancy does not specify a particular type of driver’s licence beyond requiring a valid driver’s licence.
Inherent Requirement
Applicants must be medically fit to perform the duties associated with the position.
Medical fitness is particularly relevant because the role includes physical response to security incidents, after-hours incident response and other operational responsibilities.
Candidates should therefore ensure they are able to meet the physical and operational requirements of the position.
Salary and Benefits
The position offers a market-related salary. The vacancy information provided does not specify an exact salary figure or list the employee benefits.
| Salary and Benefits | Details |
|---|---|
| Salary | Market Related |
| Medical Aid | Not specified |
| Pension/Retirement Fund | Not specified |
| Life Insurance | Not specified |
| Disability Cover | Not specified |
| Employee Wellness | Not specified |
| Bonuses | Not specified |
| Paid Leave | Not specified |
| Training Opportunities | Not specified |
Applicants should consult the official vacancy information or employment offer for the complete remuneration and benefits package.
Career Opportunities in Security Services
Experience gained as a Protection Services Reaction Officer can contribute to a broader career in private security, corporate security and security operations.
Depending on qualifications, experience and future opportunities, security professionals can develop careers in areas such as:
- Security supervision.
- Security management.
- Control room management.
- CCTV and surveillance operations.
- Corporate security.
- Risk management.
- Security investigations.
- Crime prevention.
- Emergency response.
- Asset protection.
- Security intelligence.
- Product and logistics security.
- Security technology and drone operations.
Experience with CCTV, drone operations, incident response and security management can also provide exposure to modern security technologies and operational systems.
How to Prepare Your CV
Applicants should tailor their CV to the Protection Services Reaction Officer position instead of submitting a generic security CV.
Your CV should clearly highlight:
- PSIRA Grade A certification.
- Firearm competency.
- Grade 12/NQF Level 4 qualification.
- Five or more years of security industry experience.
- Control room management experience.
- CCTV monitoring experience.
- Incident response experience.
- Security operations experience.
- Product or asset protection experience.
- Computer literacy.
- Valid driver’s licence.
- Any relevant SAPS-related background or experience.
- Drone operation experience, if applicable.
- Experience with security reporting and administration.
Candidates should also clearly indicate the duration of their previous security positions and describe responsibilities that demonstrate leadership, incident management and operational experience.
Who Should Apply?
This vacancy is suited to experienced security professionals who meet the required qualifications and have at least five years of industry experience.
It may particularly suit candidates with experience in:
- Reaction services.
- Corporate security.
- Control rooms.
- CCTV surveillance.
- Security operations.
- Incident response.
- Asset protection.
- Product movement security.
- Security investigations.
- Intelligence-driven operations.
Applicants should carefully check that they meet the PSIRA Grade A, firearm competency, experience, driver’s licence and medical fitness requirements before submitting an application.
Protection Services Reaction Officer Vacancy 2026 FAQs
What is the reference number?
The reference number is PSR010LMO.
Where is the position based?
The Protection Services Reaction Officer position is based in the North West.
Is the position permanent?
Yes. The vacancy is advertised as a permanent position.
What is the salary?
The salary is market related. No specific salary amount is provided in the vacancy information.
What qualification is required?
Applicants need Grade 12 or NQF Level 4, together with a PSIRA Grade A Certificate and Firearm Competency Certificate.
How much experience is required?
A minimum of five years’ experience within the security industry is required.
Is control room experience required?
Yes. Experience in managing a control room and CCTV monitoring is specifically listed as a job-specific requirement.
Is a driver’s licence required?
Yes. Applicants must have a valid driver’s licence.
Is drone experience relevant?
The role includes drone operator responsibilities, including operating, recording, reporting on and maintaining drone equipment.
When does the vacancy close?
Applications close on 28 September 2026.
Apply Before the Closing Date
The Protection Services Reaction Officer vacancy offers an opportunity for an experienced security professional to take on a skilled permanent role in the North West.
Candidates should make sure their CV clearly demonstrates their security industry experience, PSIRA Grade A certification, firearm competency, control room and CCTV experience, driver’s licence and ability to respond to security incidents.
If you meet the minimum requirements, prepare your application carefully and submit it before the closing date of 28 September 2026.
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