Tracker Connect is inviting applications from unemployed South African youth for its Call Centre/Control Centre Learnership Programme 2026. The programme offers a 12-month workplace learning opportunity for qualifying Matriculants who want to develop practical skills in customer service, communication, call centre operations and customer relationship management.
Successful candidates will be placed within Tracker’s Customer Experience and 24-Hour Critical Services Control Centres in Gauteng, where they will gain exposure to customer engagement, electronic communication, sales support, business systems and problem-solving.
The programme combines structured theoretical learning with practical workplace experience and leads to a 132-credit qualification upon successful completion of the required learning and assessment components.
Applicants must be South African citizens aged 18 to 35 years, currently unemployed, not studying full-time and have no previous formal work experience.
Candidates must possess a Matric certificate with at least Level 4 in English and a pass in Mathematics or Mathematical Literacy.
A minimal monthly stipend will be provided to help cover basic expenses during the 12-month programme. The exact amount has not been disclosed.
The closing date for applications is 11 November 2026.
Tracker Call Centre Learnership 2026: Vacancy Overview
| Programme Information | Details |
|---|---|
| Company | Tracker Connect |
| Programme | Call Centre/Control Centre Learnership |
| Listing Reference | track_001769 |
| Listing Status | Online, as advertised |
| Industry | IT & Internet |
| Job Category | Call Centre and Telesales |
| Location | Gauteng, South Africa |
| Contract Type | Fixed-Term Contract |
| Programme Duration | 12 Months |
| Qualification Credits | 132 |
| Minimum Qualification | Grade 12 / Matric |
| English Requirement | Minimum Level 4 |
| Mathematics Requirement | Pass in Mathematics or Mathematical Literacy |
| Age Requirement | 18–35 Years |
| Citizenship | South African |
| Employment Status | Unemployed |
| Previous Formal Work Experience | Not permitted |
| Full-Time Study | Not permitted |
| Computer Literacy | Basic |
| Criminal Record | No criminal record |
| Remuneration | Minimal stipend; amount not specified |
| Additional Benefits | None |
| Employment Equity Position | Yes |
| Closing Date | 11 November 2026 |
About Tracker Connect South Africa
Tracker Connect is a South African technology and vehicle tracking services company operating in the connected vehicle and telematics industry.
The company provides services associated with vehicle tracking, monitoring and related customer support.
Its operations depend on effective communication, reliable information systems and professional customer service.
Customer Experience and Control Centre teams play an important role in assisting customers, responding to enquiries and supporting the company’s service delivery processes.
Through its Call Centre/Control Centre Learnership Programme, Tracker is providing unemployed young people with an opportunity to gain practical experience in a professional customer service environment.
The programme aims to help participants develop skills that may improve their future employment prospects.
What Is the Tracker Call Centre/Control Centre Learnership?
The Tracker Call Centre/Control Centre Learnership is a 12-month structured learning programme that combines theoretical education with practical workplace experience.
The learning intervention is described as a full qualification consisting of unit standard-based learning and workplace activities.
The qualification carries 132 credits.
Participants will develop competencies in customer service, customer information management, electronic communication, sales support, administrative processes and customer relationship management.
The programme is designed to prepare young people for future opportunities in customer service and related business environments.
How the Learnership Works
The programme includes two main learning components.
Structured Learning
Participants will complete unit standard-based learning activities covering relevant knowledge and competencies.
Practical Workplace Experience
Learners will apply their knowledge within Tracker’s Customer Experience and 24-Hour Critical Services Control Centres.
Successful completion of the programme requires meeting the applicable learning and assessment requirements.
The advertisement does not specify the qualification’s formal title or NQF level.
Where Will Successful Candidates Be Placed?
Successful applicants will be placed within Tracker’s:
- Customer Experience Control Centres.
- 24-Hour Critical Services Control Centres.
The advertised location is Gauteng.
The specific office address and individual placement arrangements are not provided in the supplied advertisement.
Minimum Requirements for Tracker Learnership 2026
Applicants must meet the following requirements:
- Be a South African citizen.
- Possess a valid South African identity document.
- Be between 18 and 35 years old.
- Have no criminal record.
- Be currently unemployed.
- Not be studying full-time.
- Have no previous formal work experience.
- Possess basic computer literacy.
- Have completed Grade 12 or Matric.
- Have achieved at least Level 4 in English.
- Have passed Mathematics or Mathematical Literacy.
Candidates should ensure that they satisfy all the advertised requirements before applying.
Tracker Learnership Educational Requirements
| Subject or Qualification | Minimum Requirement |
|---|---|
| Grade 12 / Matric | Required |
| English | Minimum Level 4 |
| Mathematics | Pass accepted |
| Mathematical Literacy | Pass accepted as an alternative |
| Computer Literacy | Basic computer literacy required |
| University Degree | Not required |
| Diploma | Not required |
Can You Apply With Mathematical Literacy?
Yes.
Tracker accepts applicants who have passed Mathematics or Mathematical Literacy.
Applicants must also have at least Level 4 in English.
What Does Level 4 English Mean?
Under the South African National Senior Certificate achievement scale, Level 4 corresponds to an achievement of 50%–59%.
Applicants should therefore check that their English result meets the advertised minimum level.
Can You Apply With Matric Only?
Yes. Matric is the required educational qualification.
A university degree or diploma is not listed as compulsory.
However, candidates must meet the other eligibility requirements, including age, employment status, criminal record and computer literacy.
Can You Apply Without Work Experience?
Yes. In fact, Tracker specifically requires applicants to have no previous formal work experience.
This makes the programme particularly relevant to qualifying unemployed Matriculants seeking their first formal workplace opportunity.
Candidates may still highlight school projects, volunteering, communication skills and other relevant abilities on their CVs.
Can You Apply While Studying?
The advertisement states that applicants must not be studying full-time.
Candidates who are currently enrolled in full-time studies do not meet this requirement.
The advertisement does not explain how part-time study arrangements will be assessed.
Tracker Call Centre Learnership Duties and Responsibilities
Successful candidates will develop practical competencies across several customer service and administrative activities.
1. Provide Effective First-Contact Customer Resolution
Learners will develop the ability to assist customers during their initial interaction.
This includes understanding customer concerns and working towards effective resolution.
2. Deliver One-Stop Customer Service
Participants will learn how to resolve customer needs efficiently and minimise unnecessary referrals where possible.
3. Capture Customer Information
Learners will gain experience recording customer information accurately.
4. Update Customer Records
The programme includes maintaining and updating customer information within relevant business systems.
5. Deliver Excellent Customer Service
Participants will develop professional customer service skills and learn how to respond appropriately to customer needs.
6. Handle Customer Queries
Learners will gain experience dealing with customer questions and service-related enquiries.
7. Manage Electronic Communication
Participants will develop skills in handling electronic customer communication.
8. Understand Tracker Products and Services
Learners will gain knowledge of Tracker’s products, services and systems.
This knowledge will support effective customer communication.
9. Develop Sales Support Skills
The programme includes learning about upselling and cross-selling relevant products and services.
10. Understand Customer Invoices
Participants will gain knowledge of invoice-related processes.
11. Learn About Account Adjustments
The programme includes exposure to adjustments associated with customer accounts.
12. Understand Advance Payments
Learners will develop an understanding of advance payment processes.
13. Learn About Credit Notes
Participants will gain knowledge of credit notes and related administrative activities.
14. Understand Payment Allocations
Learners will develop an understanding of how customer payments are allocated.
15. Support Data Integrity
The programme includes exposure to initiatives aimed at maintaining accurate and reliable information.
16. Develop Contracting Skills
Participants will gain knowledge of contracting-related processes.
17. Learn Scheduling Processes
Learners will gain exposure to scheduling activities relevant to Tracker’s operations.
18. Develop Problem-Solving Skills
Participants will learn how to approach customer service problems and identify appropriate solutions.
19. Develop Customer Relationship Management Skills
The programme aims to strengthen learners’ ability to build and maintain professional customer relationships.
Skills and Competencies Required
Tracker is looking for candidates who demonstrate the following competencies:
| Competency | Importance |
|---|---|
| Customer Service | Supports positive customer interactions |
| Communication | Helps learners explain information clearly |
| Interpersonal Skills | Supports professional relationships |
| Attention to Detail | Improves accuracy when handling information |
| Problem-Solving | Supports customer query resolution |
| Adaptability | Helps learners respond to changing situations |
| Resilience | Supports performance in demanding environments |
| Teamwork | Encourages collaboration |
| Computer Literacy | Supports work with business systems |
| Professionalism | Maintains workplace standards |
| Willingness to Learn | Supports successful programme participation |
| Customer Focus | Helps meet customer needs |
The Ideal Tracker Learnership Candidate
Passion for Customer Service
Applicants should enjoy helping people and be interested in developing customer service skills.
Professional and Positive Attitude
Candidates should demonstrate appropriate workplace behaviour and a constructive attitude.
Excellent Communication
Strong verbal and written communication skills are important.
Customer Focus
Learners should be willing to understand customer needs and provide helpful assistance.
Attention to Detail
Accuracy is important when recording customer information and handling administrative processes.
Willingness to Learn
The programme involves structured learning and practical development.
Adaptability and Resilience
Participants should be able to adjust to new tasks and respond professionally to challenges.
Problem-Solving Ability
Learners should demonstrate the ability to think through problems and seek appropriate solutions.
Teamwork
Successful candidates must work effectively with colleagues.
Ability to Work in a Fast-Paced Environment
Tracker requires candidates who can function in a multi-skilled and fast-paced working environment.
What Will You Gain From the Tracker Learnership?
The programme is designed to provide participants with knowledge, skills and practical experience in several areas.
These include:
- Customer service.
- Call centre operations.
- Customer communication.
- Business systems.
- Customer information management.
- Sales support.
- Customer relationship management.
- Administrative processes.
- Problem-solving.
- Workplace professionalism.
- Team collaboration.
Participants who successfully complete the required learning and assessment components will have worked towards the advertised 132-credit qualification.
Tracker Learnership Duration
The programme runs for 12 months.
Participants will be engaged on a fixed-term contract for the duration of the learnership.
The advertisement does not provide the exact commencement date.
Applicants should confirm the programme start date during the recruitment process.
Tracker Call Centre Learnership Stipend and Benefits
Tracker states that a minimal stipend will be provided to compensate for basic expenses during the learnership.
However, the exact monthly stipend amount is not disclosed.
The advertisement also confirms that no additional benefits are applicable during the programme.
| Remuneration or Benefit | Advertised Details |
|---|---|
| Monthly Stipend | Minimal stipend; amount not specified |
| Contract Duration | 12 Months |
| Structured Learning | Included |
| Workplace Experience | Included |
| Qualification Credits | 132 |
| Medical Aid | No additional benefits applicable |
| Pension Benefits | No additional benefits applicable |
| Other Employee Benefits | None advertised |
| Permanent Employment | Not guaranteed |
Applicants should confirm the stipend amount and payment arrangements through Tracker’s official recruitment process.
Why Consider the Tracker Call Centre Learnership?
1. Matric Is the Minimum Qualification
Applicants do not need a university degree or diploma.
2. No Previous Formal Work Experience
The programme specifically targets candidates without previous formal employment experience.
3. Twelve Months of Workplace Learning
Participants will gain practical experience during a structured 12-month programme.
4. Qualification-Based Learning
The programme includes a 132-credit learning intervention.
5. Exposure to Customer Service Operations
Learners will gain experience in customer engagement and related business processes.
6. Practical Business Systems Knowledge
Participants will develop skills in customer information management and administrative processes.
7. Sales and Customer Relationship Skills
The programme includes exposure to upselling, cross-selling and customer relationship management.
8. Career Development
The experience may help participants prepare for future employment opportunities.
Potential Career Opportunities After the Learnership
Skills developed during the programme may support future applications for positions such as:
- Call Centre Agent.
- Customer Service Consultant.
- Customer Support Representative.
- Contact Centre Agent.
- Customer Experience Assistant.
- Customer Relationship Consultant.
- Sales Support Consultant.
- Customer Service Administrator.
- Client Services Assistant.
- Control Centre Support Agent.
These are potential career pathways and not guaranteed employment opportunities after the programme.
Some roles may require additional training, qualifications or experience.
How to Prepare Your CV for Tracker Learnership 2026
Applicants should prepare a clear and professional CV that highlights their education and personal skills.
Include:
- Full name and contact details.
- Residential area.
- Grade 12 qualification.
- English results.
- Mathematics or Mathematical Literacy results.
- Basic computer skills.
- Communication abilities.
- Teamwork skills.
- Problem-solving abilities.
- School achievements, where relevant.
- Volunteering or community involvement, if any.
- References, where appropriate.
Because the programme is intended for applicants without previous formal work experience, candidates should not invent employment history.
Instead, they can highlight relevant school responsibilities, projects and personal achievements.
Documents to Prepare
The supplied advertisement does not provide a complete compulsory supporting-document checklist.
Applicants may wish to prepare:
- Updated CV.
- Valid South African ID.
- Matric certificate.
- Relevant additional certificates, if any.
- Other documents requested through the application platform.
Applicants should follow the document requirements displayed on the official recruitment system.
How to Prepare for a Tracker Call Centre Interview
Why Do You Want to Join Tracker Connect?
Candidates should explain their interest in customer service and gaining workplace experience.
What Does Excellent Customer Service Mean to You?
Applicants should demonstrate an understanding of listening to customers, communicating clearly and providing helpful assistance.
How Would You Handle an Angry Customer?
A suitable response should focus on remaining calm, listening carefully and following company procedures.
Are You Comfortable Working With Computers?
Candidates should describe their actual computer skills.
How Would You Handle a Customer Query You Cannot Resolve?
Applicants should explain the importance of seeking guidance and referring the issue appropriately.
Can You Work Under Pressure?
Candidates should provide examples of remaining organised during demanding situations.
Why Should Tracker Select You?
Applicants should highlight their willingness to learn, communication skills and commitment to the programme.
These are suggested interview preparation questions, not confirmed Tracker interview questions.
How to Apply for Tracker Call Centre Learnership 2026
Interested candidates should locate the advertised learnership through Tracker’s official recruitment channels.
Listing Reference: track_001769
Position: Call Centre/Control Centre Learnership
Location: Gauteng
Closing Date: 11 November 2026
Follow these steps:
- Visit Tracker Connect’s official website or careers recruitment platform.
- Search for Call Centre/Control Centre Learnership.
- Use Listing Reference track_001769.
- Review the eligibility requirements.
- Prepare an updated CV.
- Ensure that your Matric results meet the minimum requirements.
- Complete the application form accurately.
- Upload the supporting documents requested.
- Review your application.
- Submit your application before 11 November 2026.
Tracker Website: https://www.tracker.co.za/
The website above is Tracker’s general website, not a verified direct application link for this vacancy.
Applicants should locate the official recruitment listing and follow the application instructions provided there.
Important Application Information
Company: Tracker Connect
Position: Call Centre/Control Centre Learnership
Listing Reference: track_001769
Industry: IT & Internet
Job Category: Call Centre and Telesales
Location: Gauteng
Contract Type: Fixed-Term Contract
Programme Duration: 12 Months
Qualification Credits: 132
Minimum Qualification: Matric
English Requirement: Minimum Level 4
Mathematics Requirement: Pass in Mathematics or Mathematical Literacy
Age Requirement: 18–35 Years
Citizenship: South African
Employment Status: Unemployed
Previous Formal Work Experience: Not permitted
Full-Time Study: Not permitted
Computer Literacy: Basic
Stipend: Minimal stipend; amount not specified
Additional Benefits: None
EE Position: Yes
Closing Date: 11 November 2026
Frequently Asked Questions
Is Tracker offering a Call Centre Learnership in 2026?
Yes. The supplied advertisement lists a Call Centre/Control Centre Learnership.
What is the listing reference?
track_001769.
Where is the programme located?
Gauteng, South Africa.
How long is the learnership?
12 months.
What qualification is required?
Matric.
What English result is required?
A minimum of Level 4.
Is Mathematical Literacy accepted?
Yes. Applicants must have passed Mathematics or Mathematical Literacy.
What is the age requirement?
18–35 years.
Must applicants be unemployed?
Yes.
Can candidates with previous formal work experience apply?
No. The advertisement requires candidates to have no previous formal work experience.
Can full-time students apply?
No.
Is computer literacy required?
Yes. Basic computer literacy is required.
Must applicants have a clean criminal record?
Yes.
Will learners receive a stipend?
Yes. A minimal stipend is advertised, but the amount is not specified.
Are additional benefits included?
No. Tracker states that no additional benefits are applicable during the programme.
Does the learnership offer a qualification?
The programme is described as a full qualification consisting of structured learning and workplace experience totalling 132 credits.
Does completing the programme guarantee permanent employment?
No guarantee of permanent employment is stated.
What is the closing date?
11 November 2026.
What happens if I do not receive feedback?
The advertisement states that applicants who are not contacted within four weeks should consider their applications unsuccessful.
Apply for Tracker Call Centre Learnership Before 11 November 2026
The Tracker Call Centre/Control Centre Learnership 2026 offers unemployed South African youth an opportunity to gain practical customer service experience and complete structured workplace learning.
The 12-month programme is aimed at candidates aged 18–35 years who have completed Matric, achieved at least Level 4 in English and passed Mathematics or Mathematical Literacy.
Applicants must be unemployed, not studying full-time and have no previous formal work experience.
Successful participants will gain exposure to customer engagement, business systems, administrative processes, sales support and customer relationship management.
A minimal stipend will be provided during the programme, although the amount has not been disclosed.
Company: Tracker Connect
Programme: Call Centre/Control Centre Learnership
Reference: track_001769
Location: Gauteng
Contract: 12-Month Fixed-Term Contract
Qualification: Matric
Age Requirement: 18–35 Years
English Requirement: Minimum Level 4
Mathematics Requirement: Pass in Mathematics or Mathematical Literacy
Work Experience: No previous formal work experience
Stipend: Minimal stipend; amount not specified
Additional Benefits: None
Closing Date: 11 November 2026
Official Company Website: https://www.tracker.co.za/
Interested candidates should locate the advertised vacancy through Tracker’s official recruitment channels and submit their applications before the deadline.